Shipping Policy
Shipping Policy
Last updated: October 8, 2026
Thank you for shopping with HuddleHood. Your support means everything to us and helps us keep creating the bold, high-quality game-day hoodies you love. Please read our shipping policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
Order Processing & Production
Every HuddleHood hoodie is made to order and produced as part of a production batch. Please allow 3–5 weeks from your order date for your hoodie to be produced and shipped.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Delivery times are estimates only and are not guaranteed delivery dates. Some orders may arrive sooner, while others may take longer depending on carrier processing, customs clearance, weather conditions, or other logistical factors.
Holiday and game-day orders: If you are ordering a gift or want your hoodie for a specific game, please take the full production and shipping time into account. When available, order cut-off dates will be shown on our website.
Shipping Costs
Any applicable shipping costs are displayed at checkout before you complete your purchase. If a free-shipping promotion is available, its terms will be shown as part of the promotion.
Tracking Information
A tracking number will be provided once your order has shipped. Please allow 2–5 business days for tracking updates to appear in the carrier's system. Tracking updates are managed by the shipping carrier and may occasionally update slowly.
Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We cannot guarantee that changes can be made once the order has been produced or shipped. If a package is returned to us because of an incorrect address entered by the customer, reshipping costs may apply.
Lost, Delayed, or Damaged Packages
If your package is lost or damaged in transit before it is delivered to you, we will send a replacement or issue a full refund. Please contact us at HuddleHood@outlook.com with your order number.
If a package is marked as delivered but you cannot find it, please check with neighbors and your local carrier office first, then contact us within 7 days. We will open an investigation with the carrier on your behalf. Carrier investigations may take several days or longer.
We are not responsible for delays caused by carriers, customs, weather, or other events outside our control, but we will always help you track your package and follow up with the carrier.
Split Shipments
Orders with multiple items may ship in separate packages. If this happens, you may receive more than one tracking number. This is normal and does not indicate a missing order.
Optional Add-Ons
We offer the following optional add-ons at checkout:
Priority Handling
90-Day Warranty
Shipping Protection
Full details of each add-on, including what it covers, are described in our Return & Refund Policy.
Show Some Support (Tip)
At checkout, you may leave a voluntary tip under our "Show Some Support" feature. This is a completely optional contribution to the HuddleHood team as a thank-you. Tips are not tied to any product, service, or guarantee. If you left a tip by mistake, contact us within 14 days and we will refund it.
Contact
If you have any questions about your order or shipping, please contact us:
HuddleHood
Legal name: [nombre completo o razón social]
Tax ID (NIF): [NIF]
Address: [calle y número], Retiro, 28007 Madrid, Spain
Email: HuddleHood@outlook.com
Website: HuddleHood.store