Return & Refund Policy

Return & Refund Policy

Last updated: October 8, 2026

At HuddleHood, we take pride in delivering bold, high-quality game-day hoodies to every fan who supports us. Please read this policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms outlined below. Nothing in this policy limits any rights you have under applicable consumer-protection law.

Made to Order

Every HuddleHood hoodie is produced after you place your order. Please review the size chart on the product page carefully before purchasing to help get the right fit the first time.

Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund. After this period, production of your hoodie may already have started and the order can no longer be canceled. You can still use your right of withdrawal once you receive your order (see below).

Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, email us at HuddleHood@outlook.com with your order number and a clear statement that you wish to return your order. We will reply with return instructions. You must send the item back within 14 days of notifying us.

Return conditions:
The item must be unworn beyond what is necessary to try it on, unwashed, and free of stains, odors, or pet hair.
The item should be returned with its original tags and, where possible, its original packaging.
Proof of purchase (order number) must be provided.

Return shipping costs are paid by the customer, except when the item arrived damaged, defective, or incorrect.

If the returned item shows wear or handling beyond what is necessary to try it on, we may reduce the refund to reflect the loss in value.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us at HuddleHood@outlook.com with your order number and clear photos showing the issue. We recommend contacting us within 14 days of delivery so we can resolve it quickly. We will send a free replacement or issue a full refund, including any shipping costs. Your legal guarantee of conformity applies regardless of this timeframe.

Size Exchanges

Need a different size? Contact us and we'll arrange an exchange. Because every hoodie is made to order, the new size will be produced once we receive the original item, and the production and shipping times in our Shipping Policy apply again.

Refunds

Once we receive and inspect your return, your refund will be issued to the original payment method within 14 days. We may withhold the refund until we have received the item back or you have provided proof that you have sent it, whichever comes first.

Optional Add-Ons

At checkout, we offer the following optional add-ons:

Priority Handling
90-Day Warranty
Shipping Protection

These add-ons are optional and not required to complete your purchase. Each one is described below. If an add-on is not provided as described, it will be refunded.

Priority Handling

Priority Handling moves your order to the front of our production queue. It shortens the production time but does not change the carrier's transit time and does not guarantee a specific delivery date. If your order is canceled or withdrawn before production begins, the Priority Handling fee is refunded.

90-Day Warranty

The 90-Day Warranty adds coverage on top of your legal rights for 90 days after delivery. It covers:
One free size exchange, including return shipping.
A free replacement if the zipper, seams, or balaclava hood fail through normal use.
Priority customer support.
To make a claim, email HuddleHood@outlook.com with your order number and photos of the issue.

Shipping Protection

Shipping Protection covers situations where the package is outside of our responsibility, such as:
A package marked as delivered by the carrier but stolen or not received.
A package lost because of an address entry error made by the customer at checkout.
In these cases, we will reship your order free of charge. Claims must be submitted within 30 days of the expected delivery date.

Packages lost or damaged in transit before delivery are always our responsibility, whether or not you purchase Shipping Protection.

Chargebacks

If you have a problem with your order, please contact us first at HuddleHood@outlook.com. We respond to every message and will do our best to resolve it quickly. If a chargeback or payment dispute is opened, we will respond to it with our order records, shipment tracking, and these policies.

Contact

HuddleHood
Legal name: [nombre completo o razón social]
Tax ID (NIF): [NIF]
Address: [calle y número], Retiro, 28007 Madrid, Spain
Email: HuddleHood@outlook.com
Website: HuddleHood.store